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Elite of Lexus Award

Thompson Lexus Willow Grove: A Double Triumph with Elite of Lexus Award

Thompson Lexus Willow Grove has marked its remarkable journey since opening its doors in 2017 with three prestigious Elite of Lexus awards. This coveted accolade is a testament to their exceptional commitment to customer satisfaction in both sales and service.

The Elite of Lexus Award is an annual recognition reserved for dealerships that consistently exceed stringent performance and quality standards. Thompson Lexus Willow Grove has made it their mission to provide an outstanding customer experience, and their dedication has made them an industry standout.

One of the key factors behind their success is their focus on building lasting relationships. They understand that exceptional customer care goes beyond transactions; it's about welcoming customers into the Thompson Lexus family.

Since their inception, Thompson Lexus Willow Grove has consistently shown impressive growth and an unwavering commitment to excellence. Their dedication to exceeding expectations continues to evolve, setting new benchmarks year after year.

As we celebrate their triple victory, it's evident that Thompson Lexus Willow Grove has made exceptional customer care a way of life. Their achievement serves as an inspiring example for the industry.

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Elite of Lexus Award Trophy

Elite of Lexus Award Criteria

Earning the coveted Elite of Lexus Award requires a multi-faceted approach to customer care. Only the top-tier of dealers across the nation are selected based on a variety of performance and quality metrics outlined by Lexus, including

New and Used Sales Teams:

  • Meeting New and L/Certified Sales Volume Targets
  • Achieving Lexus Sales Retention Benchmarks

Service and Parts Teams:

  • Meeting Service Repair Order Volume Targets
  • Having a Dedicated Lexus Diagnostic Specialist (DS) Technician
  • Achieving Lexus Service Retention Benchmarks

Other Criteria:

  • Client Overall Satisfaction (“OSAT”) Survey
  • Dealership Facility Standards (Ensures that our clients are in an environment that’s as luxurious as possible.)
Thompson Lexus Willow Grove 40.162871, -75.125723.