Customer Testimonials
Trish at Willow Grove was extremely accommodating, texting and emailing off-hours to file all of my necessary documentation to streamline the purchase process. setting up a test drive with her was a breeze! Additionally, she set me up with an incredible deal on a Luxury trim Ux from Doylestown after my test drive. They offered a refundable deposit to hold the car for me while I sorted out financing. I have not seen many places that offer such quality, personal service with such extensive perks & customer care that comes with the car. They cover so much maintenance and offer ...
One of the nest experiences I have ever had!! Maria hands down made my experience easy, but also enjoyable. You can tell that she is just such an amazing person. Once we made the deal, Maria walked me through the show room were I was greeted by my new/used car with a big red bow. One of the best experiences I have ever had buying a car. Thank you Maria for making this experience so perfect
Was such a pleasure to deal with Willow Grove Lexus dealer and all staff, they treated us as a family doing all above and beyond from the first day when we ordered the car with updated details of delivery and till we finally got the car. Car came beautiful as expected. Special thanks to Maria, Jose and Joe!!! You are #1 and I will always recommend you to my family and friends! Thank you to all of you from the bottom of our hearts! F&M
Maria Bobkoff gave me the most amazing experience when I bought my Lexus NX 300 2021 in December 2021. She went above and beyond and was very professional in her demeanor. Maria was very kind and made me feel relaxed. She gave the best service, offered me the best deal, and stayed in communication with me. She reached out to me before and after my purchase to make sure I was happy with my vehicle. I am so thrilled with Thompson Lexus WG and thanks to Maria for her professionalism and kindness. I highly recommend her and will definitely be going back to ...
Great experience went above and beyond. Mike K. Even made a personal delivery to my house. I would highly recommend.
Amazing experience at your Lexus dealer on 2560 Maryland Road. I had an amazing experience taking delivery of my Lexus car. Dealer salesman Gary Koch was immaculate, staff friendly, respectful and we never felt uncomfortable during our entire sale. Gary stayed in constant communication with us until during the entire process. Gary was extremely professional and reached out to us before and after our purchase to make sure we were satisfy with our vehicle. Great experience from start to finish! We love the Lexus and it’s totally worth the drive. Gary Koch make us feel fine and comfortable and went ...
I just got my new NX 300. Maria BoBkoff made my experience super nice. She went above and beyond to run everything very smooth and pressure free. Whole teem was great!
Our Sales Rep Gary Koch from Thompson Lexus WG did a great job. Everything from start to finish was a pleasant experience. Never once felt pressured or uneasy. His thorough explanation of the coverage package Thompson Lexus offers and personally showing us how to navigate through the computer system and how the car works was greatly appreciated. Highly recommend Thompson Lexus WG and again BIG thanks to Gary for making our purchase as peaceful as possible. Thanks for wonderful experience!
Thank you so much for your service it was unforgettable and vey helpful Through my process of getting my new car. The kindness and verbiage was great. A great car man is never forgotten Thank you so much Mr. Gary Koch. Thank you!! Denise Edwards
Great experience today from start to finish! We’re repeat customers from Harrisburg, PA and it’s totally worth the drive. Gary Koch hadn’t expected us but promptly greeted us with some great certified used car options which led us to a snazzy suv! While we visited nearby family, Gary had the car prepped and ready to go. We returned before the dealership closed and drove off happy customers! See you next time Gary after this one’s been in the family awhile.
If you go to Thompson Lexus, ask for Gary. I had spent all of last weekend looking for a used, reliable car with low millage. I had done a decent amount of research and knew what I wanted to spend. Prior to going to Thompson Lexus, I had been to so many dealerships. As a young female, I felt that most car salesmen had been extremely dismissive and condescending. Gary was a breath of fresh air. He was honest and went back to his manager multiple times to get me the best price the dealer could offer. Gary did not ...
I recently leased a new Lexus ES. My sales rep. was Gary Koch who worked with me to get the deal I needed to lease this vehicle. Gary was friendly and professional while making sure that we did this deal as quickly and efficiently as possible during this Covid period. Gary has also shown a continued interest, after sale, to make sure I am fully supported. He made this purchase a pleasure and I look forward to working with him in the future.
GM Mr Joe Pistilli is a Stand up guy who's committed to the excellence of customer service & satisfaction. The Staff at TLW are a hard working class act. I will continue to be a repeat customer. TLW is Next Level.
I knew exactly what car I wanted and this dealership was the only one that had it within 500 miles. Easy process from start to finish. Price was dead on. Manager and sales worked with me throughout. Not a hitch.
Brought car in for a tire repair and inspection. Tech found rodents had built a nest in the engine. Nest was removed and car sanitized. They brought car back for free detailing as they were unable to wash it on the day of service, That's Service.
Thompson, Willow Grove is a brand new facility so I knew it would probably be good but I was blown away by the facility design when I brought in my 2018 ES350 for service. Great job and keep up the good work!
We drove an hour and a half to visit this dealership. I called ahead of time and was greeted on the phone by Joe Troutman, a salesman at the dealership. He made sure the car was there and pulled it aside while we drove there. Once there it was a smooth process and we ended up buying a 2013 Ford Explorer in great condition. Joe even met us there on a Thursday which was his day off. Super new and clean Lexus dealership if in need of a Lexus.
I recently bought a used car here and I could not have asked for a better experience. These guys are as honest as it gets when It comes down to sales. They informed me about all the issues that were wrong with the vehicle before I even took a look at it, which was outstanding. If you are looking for a great new or used car buying experience look no further than here. These guys are unbelievably good. Ask for Gary Koch if you head over there great guy very nice and helpful!
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